FREE RETURNS: We want you to be happy as a clam with your porpoiseful purchase! You may return unwashed, unworn items within 30 days for a refund.
To be eligible for return, item(s) must be:
- unused with tags attached
- in its original condition & packaging
Items not eligible for return are washed or worn goods, hats, stickers, digital downloads, gift cards, and any promotional gifts.
Please note that if the return conditions above are not met, we reserve the right to refuse returns.
You must use the return label that we provide in order for us to process your return, or we will not be able to refund your order.
To start a FREE return, email us at firstname.lastname@example.org and include:
- your order number from your order confirmation email
- the item(s) you wish to return
Then, we’ll email you a return shipping label. Original shipping charges are not refundable.
Once we receive your return, we will process your refund and you will be refunded on the card you used to purchase the original order.
A few things to know:
- Returns for all eligible items are processed weekly
- Refunds can take 3-5 business days to show up on your account
- We’ll email you when the refund is issued